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Chargeback Policy

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Chargeback Policy

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Version 2 Effective 21 April 2026 Platform standard EN
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Chargeback Policy

Last updated: 21 April 2026

1. Contact us first

If you have an issue with a purchase, please contact the Seller before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and directly. Chargebacks are a last resort, not a first step.

2. Why chargebacks are problematic

Chargebacks carry significant fees and administrative costs for all parties. Filing a chargeback for a legitimate transaction may constitute friendly fraud and could result in restrictions on your account.

3. Evidence and dispute defence

When a chargeback is filed, we will compile and submit evidence to the payment provider, which may include:

  • Invoice and order details
  • Delivery confirmation logs (timestamps, IP addresses)
  • Licence key issuance records (masked where appropriate)
  • Customer communication records
  • Legal acceptance records (terms, privacy, digital content waiver)
  • Access logs and device information

4. Resolution

If you believe a charge is unauthorised or fraudulent, please contact both the Seller and your bank. We will cooperate with any investigation and provide evidence where appropriate.