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Legal Document

Terms and Conditions

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Terms and Conditions

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Version 2 Effective 21 April 2026 Platform standard EN
Customer policies

Terms and Conditions

Last updated: 21 April 2026

1. Introduction and parties

These Terms and Conditions (“Terms”) govern your use of the Creativemark marketplace and checkout service (the “Platform”) to purchase digital products. The Platform is operated by Creativemark (“we”, “us”, “our”). Digital products are sold by independent third-party merchants (“Sellers”). By placing an order, you (“Customer”, “you”) agree to these Terms.

2. Our role

Creativemark acts as an intermediary platform facilitating the sale of digital products between Sellers and Customers. The contract for the supply of digital content is between you and the Seller. We process payments, deliver licence keys or download access on behalf of the Seller, and provide the checkout infrastructure.

3. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to make a purchase. By placing an order, you confirm that the information you provide is accurate and complete.

4. Products and digital delivery

Products available on the Platform are digital goods, which may include software licence keys, activation codes, subscription access, or download links. Delivery is made electronically to the email address you provide at checkout. Delivery typically occurs within minutes of successful payment, though processing times may vary.

5. Contract formation

Your order constitutes an offer to purchase. A binding contract is formed when we confirm your payment and issue a delivery confirmation email containing your licence key(s) or download link(s). We reserve the right to decline any order where fraud is suspected or where stock is unavailable.

6. Pricing and tax

Prices displayed to customers located in the United Kingdom include Value Added Tax (VAT) at the prevailing rate (currently 20%), in accordance with the Consumer Rights Act 2015 and the Price Marking Order 2004. For customers outside the United Kingdom, prices are displayed exclusive of tax; applicable taxes are estimated at checkout and calculated at the point of payment based on your billing address, IP location, and other available evidence.

We reserve the right to correct pricing errors. If a pricing error is identified after payment, we will contact you to offer a refund or the option to proceed at the correct price.

7. Payment

Payment is processed securely by third-party payment service providers (for example, Stripe). We do not store your full card details. All transactions are subject to verification and fraud screening. We accept the payment methods displayed at checkout, which may vary by country and currency.

8. Your obligations

  • You must provide accurate billing and contact information.
  • You are responsible for safeguarding licence keys, activation codes, and download links once delivered.
  • You must not resell, redistribute, or transfer licence keys unless expressly permitted by the product’s licence terms.
  • You must not use the Platform for any unlawful purpose.

9. Intellectual property

When you purchase a digital product, you acquire a licence to use the software in accordance with the end-user licence agreement (EULA) provided by the software publisher. You do not acquire ownership of the software or any intellectual property rights in it.

10. Cancellation and right to withdraw

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a distance contract. However, by completing your purchase and consenting to immediate delivery of digital content, you acknowledge that you lose this right once delivery has begun. This is explained clearly at checkout through our Digital Content Waiver.

11. Refunds

Refund requests are governed by our Refund Policy, which is consistent with the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for a particular purpose, and as described. If the digital content is faulty, you have the right to a repair or replacement, and if that is not possible, a refund.

12. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Subject to the above, our total liability to you in connection with any order shall not exceed the amount you paid for that order. We are not liable for any indirect, consequential, or incidental losses, loss of profit, loss of data, or loss of business opportunity.

13. Dispute resolution

If you have a complaint, please contact the Seller in the first instance using the support details in your delivery email. If the matter is not resolved, you may contact us. We will endeavour to resolve disputes fairly and promptly.

For EU/EEA consumers, you may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your purchase will apply to that transaction. Material changes will be communicated via the Platform.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your statutory rights as a consumer.

16. Contact

For support, contact the Seller using the details provided in your order confirmation. For Platform-related enquiries, use the contact information published on our website.