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Data Retention Schedule

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Data Retention Schedule

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Version 2 Effective 21 April 2026 Platform standard EN
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Data Retention Schedule

Last updated: 21 April 2026

Creativemark retains transaction records, invoices, payout records, tax evidence, fraud evidence, and compliance logs for as long as required to meet legal, accounting, platform security, and dispute-defence obligations. Retention periods may vary by record type and jurisdiction.

  • Order, invoice, and tax records: normally 7 years.
  • Fraud and security logs: up to 24 months, or longer where linked to an investigation.
  • Support records: normally 3 years after closure.
  • Merchant compliance records: for the relationship term and a reasonable post-termination defence period.

When legal retention is no longer required, data is securely deleted or irreversibly anonymised.